Frequently Asked Questions

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Frequently Asked Questions

  • What is the best way to contact you?
    • We are able to reply to texts and emails the fastest. Don’t hesitate to text us with any questions anytime! For updated invoices and invoice changes please email, thevenueatchilleens@gmail.com
    • PLEASE DO NOT USE FACEBOOK MESSENGER FOR ANYTHING IMPORTANT, WE DO NOT ALWAYS CHECK THERE. 
  • How long do we get the venue for?
    • 6 hours total. Half an hour prior to the ceremony, half and hour ceremony and 5 hour reception time. But you may arrive up to two hours prior to your wedding start time!
    • If you would like to extend it is 150 an hour for us and 100 for the dj (if you are using ours) 
  • Should I get ready at the venue?
    • No! We recommend you get most of the way ready at the hotel or wherever you are staying and just do finishing touches at the venue ! as well as put on your dress! You can arrive at the venue two hours prior to your start time. 
  • When should the ceremony start?
    • We recommend starting an hour and a half before sunset. This way you get 30 mins of perfect lighting pictures and 30 of sunset pictures after the ceremony. If you google “Sunset ‘your wedding date’”  it will give you the exact time. 
    • Or if you want to do a first look and do most of your photos prior to the ceremony! That is always a great option then you get to enjoy your entire reception and not spend an hour and a half taking photos ! 
  • If I book the complete package what else do I need?
    • Cake Cutting set
    • Guest book
    • Garter set
    • Party favors (optional)
    • Toasting glasses (for bride and groom optional)
    • We are still adding to this list 🙂
  • Can we bring in our own alcohol?
    • Unfortunately no, due to our liquor license all alcohol has to be purchased through us. Our drinks run from 4-7 dollars.

  • How does payment work?
    • We only require a 1,000 deposit then we require final payment 10 days prior. You may make payments anytime, but we do not require any payments
  • How many people can your venue hold?
    • We can hold a maximum of 250 guests. 
    • When over 200 you have the option to use inside as well as outside!
  • How many people per table?
    • 8 people per table
    • We use 60” round tables
  • When will it be set up?
    • We set up the venue two hours prior to your ceremony
  • How soon should I book my event?
    • Honestly, it depends on how important your date is to you. We book up to 2 years in advance, so if there is a specific date you want, I recommend booking as soon as you decide on a venue!
  • What if I have less than 100 people? Your packages are all for 100.
    • We do a price per person so if you have 75 people you pay for 75 if you have 45 you pay for 45. The packages are just to show you what the prices would be. Every package is customizable
  • Can I bring my own vendors?
    • Yes ! We have preferred vendors that we recommend but you absolutely don’t have to use them!
  • Is your venue indoors or outdoors?
    • We actually have both! We have an indoor banquet hall as well as a beautiful outdoor area with the grass, waterfall and private pavilion.
  • How do you keep the area private from bar and restaurant guests?
    • Our wedding area is completely separate. We have doors to keep people who are not part of your wedding out.
  • Who’s included in my guest count? 
    • Everyone, including yourself and the bridal party. If you’re doing our all inclusive package we take care of the vendor’s dinner but if you are bringing your own make sure you include them as well! 
  • I booked now what?
    • First off congrats! We are beyond excited to help plan your big day! We do have a brides facebook group we suggest you join!
  • How does dinner work?
    • Dinner is served buffet style. The DJ announces a few tables at a time to come up and get dinner. We have the buffet down to a science we can serve your guests relatively quickly, so no need to worry about your guests waiting in line
  • What about cocktail hour? While we are taking pics what do guests do?
    • So while you and your bridal party are taking photos after the ceremony, guests are getting drinks, finding their seats and mingling. If you would like you can bring appetizers for your guests to snack on but you have to bring plates and napkins for that as well.
  • What about a champagne toast?
    • Champagne is available to purchase, it is 15 dollars a bottle and serves 9-10. We pour the champagne into plastic glasses. Most of the time guests don’t drink all the champagne, so we typically recommend just having your guests toast with whatever they are drinking but totally up to you!
  • Do I need to bring any tables?
    • No, we provide all tables. We have plenty of tables for anything you need. Including dessert tables, candy tables, coffee bar, etc. if you want to display anything in a wagon or something creative you would provide that. It must be taken on the night of your event.
  • What is the hotel you partner with? What is their pricing?
    • Edward Feiler with North Central Groups hotel is amazing! They have 4 hotels you can choose from. They offer a shuttle to and from the venue if you book 10 or more rooms with them. If you have large parties they also provide upgrade options for a party bus at reasonable rates. You can give him a call at 623-293-5247 and he can discuss all the details. Rates vary based on which hotel and time of year
  • How many people per table?
    • 8 people per table
  • When will set up be?
    • We set up the venue two hours prior to your ceremony
  • How soon should I book my event?
    • Honestly, it depends on how important your date is to you. We book up to 2 years in advance, so if there is a specific date you want, I recommend booking as soon as you decide on a venue!
  • What if I have less than 100 people? Your packages are all for 100.
    • We do a price per person so if you have 75 people you pay for 75 if you have 45 you pay for 45. The packages are just to show you what the prices would be. Every package is customizable
  • Can I bring my own vendors?
    • Yes ! We have preferred vendors that we recommend but you absolutely don’t have to use them!